Refund and Deferral Policy

1. Refund and deferral policy

To keep bookings serious, the following terms apply if a student wishes to withdraw:

a) 48 hours or more before the course starts:

• Option 1 (recommended): a full refund (100%) as a voucher credit in the student's account, valid for 6 months for any upcoming course.
• Option 2 (cash): a cash refund minus a 10% administrative and bank fee.

b) Less than 48 hours before the course starts:

No cash refund is given, because the seat has been reserved and registration has closed, but the amount can be kept as credit for upcoming courses.

* Refund requests are processed within 14 working days.

* The subscriber bears any international or bank transfer fees, if applicable.

2. Deferral before classes start

• A student may postpone joining the course for up to 3 months from the payment date.
• Condition: the postponement request must be made before the first session, and the student must not have attended any session.

3. Continuation and alternatives (after classes start)

Because our system relies on interactive groups of a set size, a student leaving midway affects the stability of the group. Therefore:

• Freezing the course: not allowed once classes have started and the seat is reserved.
• Alternative (seat gifting): instead of losing the amount in an emergency, we allow you to transfer the remaining period to another person (a friend or relative), provided that:

1. The replacement is at the same study level and age.
2. The administration is notified 24 hours before the session.

4. Academic commitment

Our learning process is an integrated system, so attending the additional activities (such as conversation clubs and enrichment sessions) is essential to benefit fully, and attending only the core sessions is not enough.

Refund and deferral policy: common questions

What are the options if I cancel at least 48 hours before the course starts?

The policy lists two options for a request made 48 hours or more before the start: a full refund as voucher credit in the student's account, valid for six months for any upcoming course; or a cash refund after deducting a 10% administrative and bank fee. These are the two options stated for a cancellation request made within this timeframe.

Can I get a cash refund if I cancel less than 48 hours before the start?

The policy says that a cash refund is not given for cancellations made less than 48 hours before the course starts. The amount may instead be kept as credit for upcoming courses. This timing is stated in relation to the course start date.

How long does a refund request take?

Refund requests are processed within 14 working days. Any international or bank transfer fees, if applicable, are borne by the subscriber. The policy distinguishes the stated processing period from transfer fees that may be charged by banks.

When can I postpone joining a course?

A student may postpone joining for up to three months from the payment date, provided the request is made before the first session and the student has not attended any session. These are the conditions set out for postponement before classes start.

Can I freeze or transfer a course after classes begin?

Once classes have started, freezing the course is not allowed because the seat has been reserved. As an alternative, the policy permits transferring the remaining period to another person, such as a friend or relative, if the replacement is at the same study level and age and the administration is notified 24 hours before the session.

What does the policy say about additional learning activities?

The academic commitment section describes conversation clubs and enrichment sessions as part of the learning system and says attendance is essential to benefit fully; it also states that attending only the core sessions is not enough. Contact the academy if you need clarification about how this provision applies to your course.

These answers summarize the terms written above and do not add a separate refund entitlement or exception. If there is any difference, read the complete policy and contact WeLearn for clarification before subscribing.